When you talk to an agent, you're never having the conversation you seem to be having.  There are usually at LEAST two undercurrents, and often neither is congruent with the actual words of the conversation or even each other.  eg, just now, beneath a sunny, friendly, joshy, giggly, verbal conversation, they were:
-- HOW DARE YOU EVEN BE SPEAKING TO ME AT *ALL* YOU WORM LET ALONE REFUSE TO GIVE ME WHAT I DEMAND DON'T YOU KNOW WHO I AM; and
-- MY GUYS DON'T HAVE ANYTHING GOING ON AND BECAUSE YOU WON'T GIVE ME WHAT I WANT THEY ARE GOING TO FIRE ME EITHER BECAUSE I COULDN'T GET THEIR DEAL DONE OR BECAUSE IT WASN'T FOR ENOUGH MONEY EITHER WAY YOU ARE GETTING MY ASS FIRED PLEASE DON'T GET ME FIRED.